Refund Policy

This page sets out your refund rights when you pay for a Sure Success subscription. It sits alongside the Terms of Service.

1. Your 14-day cancellation right (digital content)

Because you buy online, the Consumer Contracts Regulations 2013 give you 14 days from the date of purchase to cancel a distance-sold service for any reason.

Sure Success delivers digital content that you can access straight away. At checkout we ask you to tick a waiver if you want to start using the service immediately:

• If you tick the waiver and start using the service: you lose the 14-day cancellation right for the digital content already supplied. You can still cancel future renewals at any time.
• If you do not tick the waiver: we will hold off providing the service until the 14-day window closes. You can cancel any time in those 14 days and get a full refund.

2. Cancelling future renewals

You can cancel auto-renewal at any time from your Profile page. Cancellation takes effect at the end of the current billing period. You keep access until the end of that period. No email or phone call is required.

3. How to request a refund

Email support@suresuccess.co.uk from the address on your account with the subject line “Refund request”. Include your name and the approximate date of purchase. We do not need you to explain why.

4. When we process refunds

Valid refunds are processed within 14 days of our acceptance, back to the original payment method via Stripe. Banks can take a few extra working days to show it in your account.

5. When a refund may not apply

• If you ticked the digital-content waiver and have started using the service, the 14-day cancellation right does not apply.
• We may decline refunds where we reasonably believe there has been a material breach of the Acceptable Use Policy (for example, scraping or account sharing).