Contact & Complaints
Last updated: 21 April 2026
There is no phone line. Email is the fastest route and gives us a written trail we can follow up on properly.
Who to email
Subject-access requests, deletion, rectification, consent withdrawal.
Our response times
We aim to acknowledge every email within three working days. Most questions are resolved within seven. Formal complaints are handled within 30 days. For UK GDPR rights requests we respond within one calendar month as the law requires.
Complaints
If something has gone wrong, tell us first so we can fix it. Put “Complaint” in the subject line. Include:
- what happened, with dates and any screenshots;
- what you would like us to do to put things right;
- the email address on your account.
The complaint is reviewed by the person responsible for the area concerned. We will write back with our conclusion and the actions we will take.
Postal address
For formal correspondence, write to [Sure Success Ltd (or sole trader name)], [Registered address to be inserted]. Please include your email address so we can reply promptly.