Cancellation and Refund Policy

1. Introduction

At SureSuccess, we are committed to providing high-quality professional exam preparation services. We understand that circumstances may arise where you need to cancel your subscription or request a refund. This policy outlines the procedures and conditions for cancellations and refunds.

This Cancellation and Refund Policy is part of our Terms and Conditions and should be read in conjunction with them. By subscribing to or purchasing any of our services, you agree to be bound by this policy.

2. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our customer support team at ketan.g.joshi@hotmail.com.

Important Information

When you cancel your subscription:

You will continue to have access to the service until the end of your current billing period.
No further charges will be made to your payment method for future billing periods.
We do not provide partial refunds for unused portions of the current billing period.
Your account data and progress will be maintained for a period of 90 days after cancellation, after which it may be permanently deleted.

Cancellation of Annual Subscriptions: If you cancel an annual subscription, your service will continue until the end of the annual term. No partial refunds are provided for the unused portion of the annual subscription unless required by applicable law.

Subscription Cancellation Process

Step 1: Access Account Settings

Log in to your account and navigate to the "Settings" or "Subscription" section.

Step 2: Select Cancellation Option

Click on "Cancel Subscription" or a similar option.

Step 3: Confirm Cancellation

Follow the prompts to confirm your cancellation. You may be asked to provide a reason for cancellation.

Step 4: Receive Confirmation

You will receive an email confirming your cancellation and the date when your access will end.

3. Refund Policy

Our refund policy is designed to be fair and transparent. We offer refunds under the following conditions:

3.1. Statutory Cooling-Off Period

If you are a consumer based in the UK or EU, you have a statutory right to cancel your contract with us and receive a full refund within 14 days of your purchase ("cooling-off period"), without giving any reason.

To exercise this right, you must inform us of your decision to cancel by a clear statement (e.g., a letter sent by post or an email to ketan.g.joshi@hotmail.com). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cooling-off period has expired.

3.2. Refunds After the Cooling-Off Period

After the cooling-off period has expired, subscriptions are generally non-refundable. However, we may consider refund requests under the following circumstances:

Service Unavailability: If our service has been unavailable for an extended period (more than 24 consecutive hours) due to our fault, you may be eligible for a partial refund proportional to the downtime experienced.
Subscription Plan Downgrades: If you downgrade your subscription plan, the difference in price will be applied to your next billing cycle, but no refund will be issued for the current period.
Exceptional Circumstances: In cases of serious illness, bereavement, or other exceptional circumstances that prevent you from using our services, we may consider granting a partial or full refund at our discretion.

3.3. Non-Refundable Items

The following are generally non-refundable:

One-time purchases of digital content that has been accessed or downloaded
Services that have already been fully delivered
Customized or personalized services created specifically for you
Subscription fees for periods where the service has been used

Important Notice

Please note that all refund requests are evaluated on a case-by-case basis. SureSuccess reserves the right to determine the final refund amount based on service usage, time elapsed since purchase, and other relevant factors.

4. Refund Process

To request a refund, please follow these steps:

Step 1: Contact Support

Email our customer support team at ketan.g.joshi@hotmail.com with the subject line "Refund Request".

Step 2: Provide Information

Include the following information in your email: your full name, email address associated with your account, purchase date, and reason for requesting a refund.

Step 3: Review Process

We will review your request and respond within 5 business days.

Step 4: Refund Processing

If your refund is approved, it will be processed using the original payment method. Refunds typically take 5-10 business days to appear on your statement, depending on your payment provider.

5. Payment Processing Fees

Please note that payment processing fees (typically 2-3% of the transaction amount) may be deducted from your refund amount if the refund is not due to an error on our part or a statutory right of cancellation.

6. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

7. Contact Us

If you have any questions about this Cancellation and Refund Policy, please contact us:

By email: ketan.g.joshi@hotmail.com
By visiting our contact page: Contact Us